Add a human touch with
Engage customers live
LOR allows the buyer and seller to instantly engage at that critical decision making period.
LIVE ONLINE RETAIL (LOR) is becoming the accepted norm in online platform trading where customers can experience the same sales service as they would going to visit showrooms. The type of engagement offered by LOR is warm and resonates with customers.
Customers are able to engage with a real person rather than bots at any time and from anywhere, through the respective trading platforms’ mobile apps. All queries and questions are answered during their live engagement, which enhances the online buying experience.
We at LOR Technologies (Pty) Ltd wanted to create a mechanism that will treat buyers the same in the digital world as what you would treat any buyer in the physical world.
“The challenge for today’s retail businesses is how one can use simple technology to solve real business problems of; namely how to make the treatment of buyers the same in digital retail environments as it is in physical retail environments (online/offline). Buyers demand convenient and efficient seller engagements and the human touch of buyer seller direct engagement is still the 101 of sales as it has been since time immemorial.”
LOR developed with a US and SA Patent issued and a European patent application in submission, is able to address and deliver to the aforementioned challenge.
LOR as the name suggest is live, and tracks the movements of buyers browsing “stock” in the online showroom at that very moment. Every movement reflected via the stats dashboard is a real person looking at a stock item, and it’s instant! LOR ensures that a representative is able to engage live with buyers, by announcing that they are there to assist, when the buyer is browsing online.
LOR engages the buyer before they submit a lead or fill in any forms, so sellers can prompt or influence the sales discussion before the buying decision is made. Imagine standing in a store and you have to wait for a sales person to assist you, the situation is frustrating - that is a standard online chat / bot vs. the actual salesperson immediately engaging with you before you have to look around for help which is LOR. With LOR there is no waiting periods or queues, the engagement is instant and at the same time the buyer has no obligation to provide any personal information unless they are ready to do so. Most standard online chat solutions require an upfront registration of sorts whereas with LOR the buyer can remain anonymous throughout the process or until they choose to disclose any name or contact details.
Online shopping is a 24/7 event and an instant response from an actual sales person with knowledge on the product ensures a quick conversion - LOR will even extend the retail hours of your business without the expensive overheads because it’s mobile! When the customer is engaging online a representative can sell/engage wherever they are, and at any time which suits the customer.
“LOR is a simple yet effective tech offering that helps to optimize (relevant and timeous) communication between buyers and sellers in online retail environments.”
You are specifically restricted from all of the following: publishing any Website material in any other media; selling, sublicensing and/or otherwise commercializing any Website material; publicly performing and/or showing any Website material; using this Website in any way that is or may be damaging to this Website; using this Website in any way that impacts user access to this Website; using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity; engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website; using this Website to engage in any advertising or marketing.
Certain areas of this Website are restricted from being access by you and LOR Technologies (Pty) Ltd may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.
In these Website Terms and Conditions, "Your Content" shall mean any audio, video text, images or other material you choose to display or share on this Website.
By displaying Your Content, you grant LOR Technologies (Pty) Ltd a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.
Your Content must be your own and must not be invading any third-party's rights. LOR Technologies (Pty) Ltd reserves the right to remove any of Your Content from this Website at any time without notice.
File Share – this feature allows agents and customers to share information over the air with one another. These files are not stored in any repository or database and cannot be recalled for whatever reason provided. Files may include but is not limited to; Images, video files, PDF, spreadsheets, text documents and so forth. The agents and customers share these document on their own terms and do so willingly and at their own risk. LOR cannot be held liable for any incorrect information shared or any attachment deemed damaging or harmful. It remains the responsibility of the agents and customers to use these tools responsibly.
Video Chat – The customer may select to switch the standard text chat to a video chat available within the LOR chat window. The customer and agent will be responsible to use this feature in a professional and respectful manner. LOR Technologies (Pty) Ltd will not be held liable for the miss use by either party.
Click To Call – The Click To Call feature allows the customer to switch the text chat to a telephone conversation. This feature is contained within the LOR Technologies (Pty) Ltd chat window. The customer can click on the option and provide a telephone number that will directly route a telephone call to the agent that the customer was engaging with via text, through an automated Telephone API. All normal telephone cost apply to the customer and agent for the area/region/country that they reside in. All Local and International call rates will apply as per the customer and agent’s provider’s agreement.
This information is provided out of free will and will only be used by LOR Technologies automated systems to connect a telephone call directly to the agent at the responsible shop/outlet/office/merchant/and other as displayed on the agent’s website. LOR Technologies (Pty) Ltd do not store any of this personal information provided and cannot be recalled for whatever reason provided.
Call me Back – The call me back feature allows the customer to request an agent to contact them back in the event that an agent is not available to accept a chat. The customer has the choice of providing their telephone number or email address or both for the agent to receive an email notification to call the customer back.
This information is provided out of free will and will only be used by LOR Technologies automated systems to provide the contact details directly to the sales agent at the responsible shop/outlet/office/merchant/and other as displayed on the agents website. LOR Technologies (Pty) Ltd do not store any of this personal information provided and cannot be recalled for whatever reason provided.
Translate – LOR Technologies (Pty) Ltd makes use of third party plug in for the website translator for text chats to be translated between agent and the customer. These technologies are not 100% accurate in recognising grammatical or spelling errors which might from time to time translate words and sentences in an inaccurate manner. LOR Technologies (Pty) Ltd will not be held liable for any grammatical and spelling errors made by agents or customers alike where the translation has resulted in the wrong message being conveyed. LOR Technologies (Pty) Ltd will endeavour to always provide the latest technologies available to enhance and improve on the current translation services.
This Website is provided "as is," with all faults, and LOR Technologies (Pty) Ltd express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.
Limitation of liability
In no event shall LOR Technologies (Pty) Ltd, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract LOR Technologies (Pty) Ltd, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
You hereby indemnify to the fullest extent LOR Technologies (Pty) from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
Variation of Terms
LOR Technologies (Pty) Ltd is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.
The LOR Technologies (Pty) Ltd is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
These Terms constitute the entire agreement between LOR Technologies (Pty) Ltd and you in relation to your use of this Website, and supersede all prior agreements and understandings.
Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the Republic of South Africa, and you submit to the non-exclusive jurisdiction of the state and federal courts located in the Republic of South Africa for the resolution of any disputes. For any correspondents please submit in writing to firstname.lastname@example.org
LOR Technologies (Pty) Ltd do not scrape or gather any personal information and therefore do not store any personal information. The only personal information required by LOR Technologies (Pty) Ltd is an email address when the user requests an transcript of the conversation held with an Agent, or a telephone number and email address and when a customer requests an agent to either call or email them back though the CALL ME BACK feature.
Any personal information shared during a chat with an agent is done so willingly and by the owner of that information.
The information shared with an Agent is also to be protected under the terms and conditions of the Agents Company as a legal business entity within the borders of the country that that business entity resides in.
LOR Technologies (Pty) Ltd provides the Live Online Retail product as a sales enabler between seller and buyer and cannot be held liable for the actions of the seller and buyer during an engagement and has no control over what personal information is being shared by either party.
Updated 5 August 2020